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In this help section you can find answers to frequently asked questions. If you have a technical question that
is
not addressed here, then please send an Email to Borealis Internet: support@bcgroup.net
How do I get started?
In order to bid on an item, you will first need to register. You only need to register once. Click on the "Register" Button, and enter your personal
information. All fields are required except the credit card fields.You will need to use a valid e-mail address, as we will e-mail you a registration
letter, which you will have to open and click the link enclosed to activate your account.
You can register only once with your e-mail address.
That is, if two people in your household both want to bid separately on the auction they must register separately with different e-mail addresses.
You cannot register twice (different usernames) using the same e-mail address.
Once you have registered, you can begin bidding!
How do I find items that I might like to bid on?
There are two methods to find items. You can browse through the auction categories to see if there are any items of interest to
you, or you can enter a keyword in the "Search" section on the site.
How do I bid?
Click on the item of interest to you and follow the directions on the screen. Please note that by placing a bid you
are making a contract between you and the seller. Once you place a bid, you may not retract it. It may be illegal
to win an auction and not purchase the item. In other words, if you don't want to pay for it, don't bid!
Can I retract a bid once it has been placed?
No, please bid carefully, because you cannot retract a bid once it is placed.
How will I know when items are closing?
Items that are closing soon will have their days and time remaining printed in red.
The Five Minute Rule applies.
Items will also have a link to 'Bidding History' -when you click on this link you will see who bid on the item
and for how much(username and amount is displayed only).
What is the Five Minute Rule?
Items in the auction will remain open until bidding has stopped for five minutes, even after the items' time has expired. Remember
to keep refreshing your page if you are watching items closing. If no one bids five minutes before closing, the item will then
automatically close.
The Master List
In the event of any discrepancy, AuctionNet's Master List shall prevail. Winning bidders will be notified by e-mail at the
close of each auction item; any errors or omissions in the winners' postings are subject to the final winning bidders' Master List.
My Wish List
You can create a list of items you would like to buy or are interested in. All the items will have this link('add
to my wish list') so you can add them as you see them to your list.
This will make it easier to track the items you are interested in.
What if I'm the successful bidder on an item?
If you are the high bidder when the auction for the item closes you will receive a notofication by e-mail.
Certificates will be available for pick-up at CKPG Monday, March 22, 2010. You must pick up your item before
Friday, April 2, 2010
If you are the winning bidder you will receive an email with instructions on how to proceed.
Payment Methods:
VISA, MasterCard, AMEX, cash, debit and money orders are accepted. No cheques.
Visit our office at 2nd Floor, 1810 Third Ave, Prince George, BC for payment.
Office hours: 9:00am - 4:30pm from Monday to Friday
What do I do once my payment has been processed?
Once you have paid for your item, you will receive a Proof of Purchase Certificate(by pick up or by mail).
You will need to take your Proof of Purchase Certificate with you to pick up your item from the sponsor business.
If you require shipping or delivery, these arrangements must be made with the sponsor business.
Any shipping or freight charges are the responsibility of the bidder.
How long are gift certificates valid?
Gift certificates from the auction are valid a minimum of 6 months following the close of the current auction.
Restaurant gift certificates have no cash value.
Do any charges get added to our auction bid if we win?
As per Federal and Provincial Tax laws, all applicable taxes will be applied the same way they would apply if
you were to purchase the item directly from the supplying business.
When does the auction close?
The items will close according to various categories over the course of four days:
March 15, 16, 17 and 18th, 2010. Check each category to determine the closing day and time.
Note: All closing items are subject to the Five Minute Rule.
Do you want to know what I think about the auction?
Definitely. If you've got any suggestions for our next auction, please contact us via email:
mclotildes@ckpg.com.
or use the feedback form.
HOTMAIL USERS:
If you are not receiving e-mails then please check in the Hotmail Junk Folder.
Technical Difficulties
CKPGAUCTION.NET and its suppliers cannot be responsible for any internet access outages or computer issues
for auctions registrants. For technical support consult your internet access provider or computer service technician.
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